You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Sunset Flare LED wheels and decks are guaranteed against any and all factory defects when new. Please test your wheels on a clean surface as soon as they are installed to check that they are all working properly. Our wheels are intended to be used for normal cruising and are not guaranteed if used for trick skateboarding or are worn out. Our wheels and decks are guaranteed to be free from from basic defects for 30 days from the date of purchase.
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
***Please note that we cannot ship boards to a P.O. Box***
We ship orders out of our California warehouse as fast as possible and guarantee your order will ship within the first full business day after you place your order. Our standard shipping method is UPS ground for orders that include a skateboard and USPS priority for everything else. Typical (but not guaranteed) transit times are 2 to 6 business days for UPS and 2-3 business days for USPS depending on your distance from California. You can view the charges for expedited services in the calculator below your shopping cart. Please note these expedited charges are exactly what UPS charges us, there are no "handling" fee's with Sunset Skateboard Co. We need to receive your expedited order before 11 pm PST to insure we can get it to UPS the same day. We offer UPS 3 day select, UPS second day air and UPS Next day air saver.